Privacy Policy
This Privacy Policy describes how Herbclearing ("we", "us", or "our") collects, uses, and protects personal information when you visit herbclearing.world or use our well-being tracking tools and digital products.
1. Information We Collect
We may collect the following types of information:
- Contact information you provide through our contact form, including your name and email address.
- Messages and enquiries you submit to us.
- Technical data such as browser type, device information, IP address, and pages visited.
- Cookie data as described in our Cookies Policy.
2. How We Use Your Information
We use collected information for the following purposes:
- To respond to your enquiries and provide customer support.
- To process product orders and deliver digital downloads.
- To improve our website, tools, and user experience.
- To comply with applicable legal obligations.
3. Legal Basis for Processing
We process personal data based on your consent (such as when you submit a contact form or accept cookies), our legitimate interests in operating and improving our services, and compliance with legal requirements under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
4. Data Sharing
We do not sell your personal information. We may share data with trusted service providers who assist in website hosting, email delivery, and analytics, subject to confidentiality agreements. We may also disclose information when required by law.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact form submissions are retained for up to twenty-four months unless you request earlier deletion.
6. Your Rights
Under Australian privacy law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data, subject to legal exceptions.
- Withdraw consent for data processing where consent is the legal basis.
To exercise these rights, contact us at info@herbclearing.world.
7. Data Security
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure.
8. International Transfers
Your data may be processed on servers located outside Australia. Where this occurs, we take steps to ensure appropriate safeguards are in place.
9. Age Requirement
Our services are intended for users aged eighteen and older. We do not knowingly collect personal information from individuals below this age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Herbclearing
107 Crown St, Darlinghurst NSW 2010, Australia
Phone: +61 2 9360 6247
Email: info@herbclearing.world