Return Policy

This Return Policy applies to digital products purchased from Herbclearing through herbclearing.world. Please read this policy carefully before making a purchase.

1. Digital Product Nature

All products sold on our website are digital downloads delivered electronically. No physical items are shipped. Upon purchase, you receive access to download files in PDF and compatible formats.

2. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Refund Eligibility

We may offer a refund under the following circumstances:

• The digital file is corrupted or cannot be opened after reasonable troubleshooting.
• You were charged incorrectly or received the wrong product.
• The product description materially differs from what was delivered.
• You request a refund within fourteen days of purchase and have not downloaded or accessed the files.

4. Non-Refundable Situations

Refunds may not be available in the following cases:

• You have already downloaded or accessed the digital files.
• You changed your mind after downloading the product.
• The product functions as described but does not meet personal preferences.

5. How to Request a Return or Refund

To request a refund, please contact us within fourteen days of your purchase with the following information:

• Your full name and email address used for the purchase.
• Order date and product name.
• Reason for the refund request.

Send your request to info@herbclearing.world or use our contact form.

6. Processing Time

Refund requests are reviewed within five business days. Approved refunds are processed to the original payment method within ten business days. Your financial institution may require additional time to reflect the refund.

7. Technical Support

If you experience difficulty accessing a purchased file, please contact us before requesting a refund. We will make reasonable efforts to resolve technical issues promptly.

8. Contact Us

For questions about this Return Policy, please contact us:

Herbclearing
107 Crown St, Darlinghurst NSW 2010, Australia
Phone: +61 2 9360 6247
Email: info@herbclearing.world